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Guest Services
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Guest Services

All you need to know to ensure your trip to the Canadian Rockies is perfect!

Guest Amenities

Resort Experience Fee

Our Resort Experience Fee bundles all of our favourite activities & services into one daily fee, to offer you the best value and experiences Fairmont Banff Springs has to offer.


The hotel’s parking is located beside the Convention Centre. It is a three-level roofed parkade with 415 parking spaces:
Self-parking: $32 CAD/night, with unlimited access
Valet Parking: $46 CAD/night, with unlimited access
Fairmont Banff Springs is pleased to offer complimentary charging for all electric vehicles of our guests.

Pet Policy

Pets are welcome in the hotel with a cleaning fee of $50 CAD* per day – up to a max of $100 for 2 pets. $15 of this fee will be donated to the local Bow Valley SPCA, Canada’s only no kill, no cage adoption centre. Service dogs are always welcome at no charge.

Pets must be supervised at all times and be on a leash in public places. Pets are not permitted in hotel restaurants or aquatic facilities; dogs are allowed on our outdoor patios. Should a pet’s behaviour cause disruption and we are unable to contact the guest after reasonable attempts, the pet will be safely removed from the guest room by hotel staff. For the safety of your pets and the local wildlife, dogs are required to be on-leash in Banff National Park and within the Town of Banff. Pet-sitting services are available if booked 24 hours in advance through our babysitting service provider. Additional charges will apply.

*Rate exclusive of tax.

Fairmont Banff Springs, Summer


The Concierge Desk is located in the main lobby of the hotel. They will gladly assist you with dinner and activity reservations, transportation and directions to major attractions. Advance bookings are recommended, please email us or phone +1 403 762 6895 for further information.

Fairmont Banff Springs, Family


Please note, the space is currently closed. Our Kids @ The Castle Program offers a childminding service.
The following rates currently apply:
$18 plus tax per child for 1 hour (minimum)
$9 plus tax each additional half-hour
Siblings $15 plus tax per child for 1 hour, $7.50 plus tax per child each additional half-hour
Group events are also available
For more information or to book this service, please contact us.
A local third-party provider, Childcare Connection Banff, also offers babysitting services within the hotel. For inquiries or pricing for these services please contact the Hotel Concierge.

Other Guest Amenities

Most areas of the hotel are accessible to those using wheelchairs. Wheelchairs along with other pieces of equipment (bed lifts, transfer benches, etc.) are available for use during your stay.
We would recommend that these be reserved in advance of your arrival. There are several wheelchair accessible guest room some with roll in showers. For more information or to place a request, please email us.

Bell Staff
Bell Staff are located at the Main Entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

Check-In and Check-Out
Check-in time is 4:00 pm
Check-out time is 12:00 noon

Fitness & Aquatic Centre
Fitness Centre – Open 24 hours a day
Pools – Friday & Saturday, 7:00am – 10:00pm | Sunday to Thursday, 7:00am – 8:00pm

High-Speed Internet
Unlimited business internet access in your guest room and public spaces is available to all guests as part of our Resort Fee program. Members of Le Club Accorhotels will receive an upgrade to premium internet access. To learn more about Le Club AccorHotels, click here.

The Housekeeping staff will provide extra amenities, such as cribs and cots, at no extra cost. Turndown service is also available. To place your requests prior to arrival, please email us.

Dry Cleaning
Dry-cleaning and laundry services are available to our guests (fees apply). For same-day service, please inform Royal Service and have your dry-cleaning or laundry ready for pick up by 8:30am. Delivery will be done at 6:00pm the same day. If laundry is picked up after 8:30am, delivery will be done the following morning.

A variety of exciting shops await you at Fairmont Banff Springs. Please refer to the Shopping section of this website for detailed information on each of these great shops inside the hotel.

Additional shopping is available in the Banff townsite. For further information, contact the Banff & Lake Louise Tourism Bureau at (403) 762-0270, or email.

Skis and bikes are not permitted in the guest rooms. Therefore, the hotel is pleased to provide private ski and bike storage, located by the Main Entrance.

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