• concierge walking through a room with garment bags
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Adults
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Children
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Guest Services

Let us help you create your ideal Banff vacation experience. Our welcoming and professional team is here to ensure your trip to the Canadian Rockies is as perfect as you’ve pictured it.

  • Check-in time is 4:00 p.m.
  • Check-out time is 12:00 p.m.

Parking is located beside the Convention Centre. It is a three-level roofed parkade with 415 parking spaces:

Self-parking: $32 CAD/night, with unlimited access
Valet Parking: $46 CAD/night, with unlimited access

Fairmont Banff Springs is pleased to offer complimentary charging for guests’ electric vehicles.

The Concierge Desk is located in the main lobby of the hotel. They will gladly assist you with dinner and activity reservations, transportation and directions to major attractions. Advance bookings are recommended, please email [email protected] or phone +1 403 762 6895 for further information.

Bell Staff are located at the Main Entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

The Housekeeping staff will provide extra amenities, such as cribs and cots, at no extra cost. Turndown service is also available. To place your requests prior to arrival, please email [email protected].

Dry-cleaning and laundry services are available to our guests (fees apply). For same-day service, please inform Royal Service and have your dry-cleaning or laundry ready for pick up by 8:30 a.m. Delivery will be done at 6:00 p.m. the same day. If laundry is picked up after 8:30 a.m., delivery will be done the following morning.

The Data Business Centre is Banff’s one-stop print shop, located in the Fairmont Banff Springs Conference Centre. On-site services include Colour & BW Digital Printing, Express Couriers, Finishing, Graphic Design, Large Format Posters, Copy, Scan, Fax, 24/hr Turn Around, Free Internet, and Free Wi-Fi.

For more information, please email [email protected] or phone +1 403 762-1757.

Our Kids @ The Castle Program offers a child minding service from 7:00 p.m. to 9:00 p.m. on select nights.

The following rates currently apply:

  • Complimentary first hour
  • $15 per child for each additional hour

Group events are also available.

For more information or to book this service, please email us.

A local third party provider, Childcare Connection Banff, also offers babysitting services within the Hotel. For enquiries or pricing for this service please email the Concierge.

Pets are welcome in the hotel with a one-time cleaning fee of $50 CAD* per day, up to a max of $100.00 for two pets. $15 of this fee will be donated to the local Bow Valley SPCA, Canada’s only no-kill, no-cage adoption centre.

Pets must be supervised at all times and be on a leash in public places. Pets are not permitted in hotel restaurants or aquatic facilities; dogs are allowed on our outdoor patios. Should a pet’s behavior cause disruption and we are unable to contact the guest after reasonable attempts, the pet will be safely removed from the guest room by hotel staff. For the safety of your pets and the local wildlife, dogs are required to be on-leash in Banff National Park and within the Town of Banff. Pet-sitting services are available if booked 24 hours in advance through our babysitting service provider. Additional charges will apply.

*Rate exclusive of tax.

Note: Service dogs are always welcome at no charge.

Skis and bikes are not permitted in the guest rooms. Therefore, the hotel is pleased to provide private ski and bike storage, located by the Main Entrance.

Our Resort Experience Fee bundles all of our favourite activities and services into one daily fee, to offer you the best value and experiences Fairmont Banff Springs has to offer. The Resort Experience Fee is $50 CAD plus applicable tax, per day. The fee is added to your guest room folio daily.

The following are our most popular inclusions available to all registered hotel guests:

*Please note, some inclusions are seasonally dependent and may not be available based on weather or time of year. Limited availability for some inclusions; advanced registration is encouraged.

Take Advantage of Your Fairmont Experience:

  • Access to Fitness & Aquatic Centre
    • Includes yoga, fitness, guided walks and meditation classes
  • Access to thousands of newspapers & magazines through Press Reader
  • RunGo App
    • Custom hiking, biking and running trail recommendations
  • Three Sages Wellness Access
  • Complimentary public transportation (ROAM transit passes available at the Front Desk)
    • Local transit for all guests
    • Discounted ROAM ticket to Lake Louise 10% off
  • Complimentary access to the Whyte Museum
  • Unlimited business internet access & local calls
    • Accor Live Limitless members receive premium internet access
  • 2 hours of supervised kids programming
  • Discounted hotel shuttle to Lake Louise, twice daily during summer season. Reservations required. Roundtrip is $50 per person.

Exclusive Resort Experiences for Our Guests: 

  • Professionally Guided Tours
    • Includes bike tours, walking tours, hotel history tours, town tours, hikes on local trails & mountains, stargazing and snowshoeing
  • Equipment Rentals
    • Includes one-hour bike rentals, snowshoes, ice cleats, hiking poles and tobogganing sleds
  • Family, Recreational and Cultural Programs
    • Includes trivia, bingo, scavenger hunts, paint nights, family fun, tennis, Bavarian curling, ice skating, live music, holiday special events, lawn games

Most areas of the hotel are accessible to those using wheelchairs. Wheelchairs along with other pieces of equipment (bed lifts, transfer benches, etc.) are available for use during your stay.

We would recommend that these be reserved in advance of your arrival. There are several wheelchair accessible guestrooms, some with roll-in showers. For more information, visit our Accessibility page.

There are 17 exciting shops to explore at Fairmont Banff Springs. Visit our Shopping page to learn more

Enjoy access to thousands of top newspapers and magazines from around the globe. Connect your device to the hotel wifi and visit PressReader.com.

  • Banff Airporter offers scheduled and private transportation between Calgary Airport and Canmore and Banff. Enjoy frequent departures in luxury buses. Learn More
  • Mountain Park Transportation offers guests from all over the world transportation services, from Moraine Lake shuttles to private tours and transfers and scheduled airport services.
  • Brewster Express offers motorcoach transfers to and from downtown Calgary, Calgary International Airport (YYC), Banff, Lake Louise, Canmore, Kananaskis, and Jasper.v
Exterior shot of banff springs hotel

Get in Touch

Want more information about Fairmont Banff Springs? We would love to hear from you! Visit our Frequently Asked Questions or contact us directly.

Fairmont Banff Springs

Experience the beauty of the Canadian Rockies in the comfort of our luxurious hotel. Our wide range of guest services, including concierge, valet, and private ski storage, will make your stay stress-free and enjoyable.

concierges working at the front desk
Luggage Hold/Ski Storage

Skis and bikes are not permitted in the guest rooms. Therefore, the hotel is pleased to provide private ski and bike storage, located by the Main Entrance.

Walking Distance: 1 minute
concierges working at the front desk
Front Desk

Check-in time is 4:00 p.m.

Check-out time is 12:00 noon.

Walking Distance: 1 minute
concierges working at the front desk
Concierge

The Concierge Desk is located in the main lobby of the hotel. They will gladly assist you with dinner and activity reservations, transportation and directions to major attractions.

exterior shot of the resort
Valet

Self Park & Valet parking available.

Walking Distance: 1 minute
woman walking into a pool
Fairmont Spa

Offering body & facial treatments & a state-of-the-art spa facility.

Walking Distance: 2 minutes
a couple sitting on a couch near the indoor pool
Resort Pools & Fitness Centre

Indoor & outdoor pool, indoor hot tub & exercise facility.

Walking Distance: 2 minutes
Winter exterior of Fairmont Banff Springs hotel courtyard
Fairmont Gold Private Enterance

Private entrance for Fairmont Gold guests.

Walking Distance: 3 minutes
kids play room with a fireplace and decorated with bright colours
Kids At The Castle Room

Supervised Kids programming.

Walking Distance: 4 minutes
exterior shot of the resort
Resort Activities Centre

Your home base for all your mountain adventures from private tours like, Forest Bathing to family family recreational activities like family trivia night. Our Resort Activities Centre is the place to sign up for all activities at the hotel.

Walking Distance: 4 minutes
bedroom with tv and view of mountains
Lower Gatehouse

c

Walking Distance: 4 minutes
bedroom with tv and view of mountains
Upper Gatehouse

Guestrooms & Suites.

Walking Distance: 4 minutes
large room set up for a meeting with a hollow square table form
Conference Centre

Function spaces.

Walking Distance: 5 minutes
parking lot
Parkade

Self Park & Valet parking available.

Walking Distance: 3 minutes
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