Guest Services

Parking is located beside the Convention Centre. It is a three-level roofed parkade with 415 parking spaces:

Self-parking: $35 CAD/night, with unlimited access
Valet Parking: $49 CAD/night, with unlimited access

Fairmont Banff Springs is pleased to offer complimentary charging for guests’ electric vehicles.

The Concierge Desk is located in the main lobby of the hotel. They will gladly assist you with dinner and activity reservations, transportation and directions to major attractions. Advance bookings are recommended, please email [email protected] or phone +1 403 762 6895 for further information.

Bell Staff are located at the Main Entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

The Housekeeping staff will provide extra amenities, such as cribs and cots, at no extra cost. Turndown service is also available. To place your requests prior to arrival, please email [email protected].

Dry-cleaning and laundry services are available to our guests (fees apply). For same-day service, please inform Royal Service and have your dry-cleaning or laundry ready for pick up by 8:30 a.m. Delivery will be done at 6:00 p.m. the same day. If laundry is picked up after 8:30 a.m., delivery will be done the following evening.

The Data Business Centre is Banff’s one-stop print shop, located in the Fairmont Banff Springs Conference Centre. On-site services include Colour & BW Digital Printing, Express Couriers, Finishing, Graphic Design, Large Format Posters, Copy, Scan, Fax, 24/hr Turn Around, Free Internet, and Free Wi-Fi.

For more information, please email [email protected] or phone +1 403 762-1757.

Our Kids @ The Castle Program offers a child minding service from 7:00 p.m. to 9:00 p.m. on select nights.

The following rates currently apply:

• Complimentary first hour
• $15 per child for each additional hour

Group events are also available.

For more information or to book this service, please email us.

A local third party provider, Childcare Connection Banff, also offers babysitting services within the Hotel. For enquiries or pricing for this service please email the Concierge.

Pets are welcome in the hotel with a one-time cleaning fee of $50 CAD* per day, up to a max of $100.00 for two pets. $15 of this fee will be donated to the local Bow Valley SPCA, Canada’s only no-kill, no-cage adoption centre.

Pets must be supervised at all times and be on a leash in public places. Pets are not permitted in hotel restaurants or aquatic facilities; dogs are allowed on our outdoor patios. Should a pet’s behavior cause disruption and we are unable to contact the guest after reasonable attempts, the pet will be safely removed from the guest room by hotel staff. For the safety of your pets and the local wildlife, dogs are required to be on-leash in Banff National Park and within the Town of Banff. Pet-sitting services are available if booked 24 hours in advance through our babysitting service provider. Additional charges will apply.

*Rate exclusive of tax.

Note: Service dogs are always welcome at no charge.

Skis and bikes are not permitted in the guest rooms. Therefore, the hotel is pleased to provide private ski and bike storage, located by the Main Entrance.

Our Resort Experience Fee bundles all of our favourite activities and services into one daily fee, to offer you the best value and experiences Fairmont Banff Springs has to offer. The Resort Experience Fee is $50 CAD plus applicable tax, per day. The fee is added to your guest room folio daily. Learn More.

Most areas of the hotel are accessible to those using wheelchairs. Wheelchairs along with other pieces of equipment (bed lifts, transfer benches, etc.) are available for use during your stay.

We would recommend that these be reserved in advance of your arrival. There are several wheelchair accessible guest rooms, some with roll-in showers. For more information, visit our Accessibility page.

There are 17 exciting shops to explore at Fairmont Banff Springs. Visit our Shopping page to learn more

Enjoy access to thousands of top newspapers and magazines from around the globe. Connect your device to the hotel wifi and visit PressReader.com.

• Complimentary Roam Transit – Explore Banff like a local with a complimentary ROAM Transit Pass. Local passes are available at the hotel front desk.
• Banff Airporter offers scheduled and private transportation between Calgary Airport and Canmore and Banff. Enjoy frequent departures in luxury buses. Learn More
• Mountain Park Transportation offers guests from all over the world transportation services, from Moraine Lake shuttles to private tours and transfers and scheduled airport services.
• Brewster Express offers motorcoach transfers to and from downtown Calgary, Calgary International Airport (YYC), Banff, Lake Louise, Canmore, Kananaskis, and Jasper.v