• people walking across the street with skis and snowboards
Adults
2
Children
0
Adults
2
Children
0

Frequently Asked Questions

At Fairmont Banff Springs, caring for you is our top priority. We’re happy to help answer any questions you may have. If the information you’re looking for isn’t reflected below, visit our Contact Us page for further details.

Yes. Service dogs are always welcome and are exempt from any pet fees.

Most areas of the hotel are accessible to those using wheelchairs. Wheelchairs along with other pieces of equipment (bed lifts, transfer benches, etc.) are available for use during your stay.

We would recommend that these be reserved in advance of your arrival. There are several wheelchair accessible guestrooms, some with roll-in showers.

Visit our Accessibility page for more information.

Fairmont Banff Springs strives to meet the needs of its guests with disabilities. Please contact the hotel if you have any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services.

Visit our Accessibility page for more information.

Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit Accor’s ALL Safe and Well website.

Yes. The Fitness Centre is open 24 hours a day, 7 days a week.

Visit Fitness & Movement for more information.

Yes. The Fairmont Spa is open Daily, 8:00am to 8:00pm offering 40,000 square feet of total relaxation with 27 treatment rooms. The spa includes:

  • 3 waterfall treatments whirlpools
  • Indoor mineral pool
  • Outdoor whirlpool
  • Spa attire (robe & slippers)
  • Spa amenities
  • Men’s/Ladies whirlpool
  • Men’s/Ladies sauna
  • Spa terraces
  • Men’s/Ladies Spa locker areas
  • Men’s/Ladies Lounges
  • Co-ed Fireplace Resting lounge
  • Quiet relaxation lounge
  • Men’s/Ladies Steam Room
  • Men’s/Ladies Eucalyptus Inhalation Room

Airport shuttles may be available via Banff Airporter, Banff Sedan and Pursuit from the Calgary International Airport to Fairmont Banff Springs. Schedules and rates are subject to change without notice.

Please email our Concierge team for current schedules and pricing, advance reservations are recommended.

All major car rental agencies are represented at the Calgary International Airport, and some are in the Banff town site.

Reservations are required. There is a Hertz office located in Fairmont Banff Springs.

The hotel’s parking is located beside the Convention Centre. It is a three-level roofed parkade with 415 parking spaces:

  • Self-parking: $32 CAD/night, with unlimited access
  • Valet Parking: $46 CAD/night, with unlimited access
  • Fairmont Banff Springs in collaboration with Sun Country Highway Ltd, a manufacturer of electric vehicle charging stations, has installed Banff’s first electric vehicle charging station in the hotel’s parkade. Fairmont Banff Springs is pleased to offer complimentary charging for all electric vehicles of our guests.

Calgary International Airport (YYC) is located 80 miles (130 km) from Fairmont Banff Springs.

Travel time is approximately 1 hour and 45 minutes by car.

Fairmont Banff Springs is located at 405 Spray Avenue, Banff – Alberta T1L1J4, Canada.

Visit our Getting Here page for detailed directions.

Fairmont Gold offers a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

Fairmont Gold Amenities include:

  • Private floor with its own reception desk for check-in
  • Private lounge exclusively for Fairmont Gold guests
  • Healthy complimentary continental breakfast in lounge
  • Complimentary afternoon canapés and honor bar in lounge
  • Complimentary use of a boardroom in select locations
  • High-speed internet access in the Gold Lounge
  • In-room high-speed internet access
  • Complimentary newspapers and personalized wake-up calls
  • DVDs, CDs, books and games for your use
  • Dedicated Fairmont Gold Manager

Learn more about Fairmont Gold.

Our Resort Experience Fee bundles all of the best activities and services into one daily fee, to offer you the best value and experiences during your stay. The following are our most popular inclusions available to all registered hotel guests:

*Please note, some inclusions are seasonally dependent and may not be available based on weather or time of year. Limited availability for some inclusions; advanced registration is encouraged.

Take Advantage of Your Fairmont Experience:

  • Access to Fitness & Aquatic Centre
  • Includes yoga, fitness, and meditation classes
  • Access to thousands of newspapers and magazines through Press Reader
  • RunGo App
  • Custom hiking, biking, and running trail recommendations
  • Three Sages Wellness Access
  • Complimentary public transportation (ROAM transit passes available at the Front Desk)
  • Local transit for all guests
  • Discounted ROAM ticket to Lake Louise 10% off
  • Complimentary access to the Whyte Museum
  • Unlimited business internet access & local calls
  • Accor Live Limitless members receive premium internet access
  • 2 hours of supervised kids programming
  • Discounted hotel shuttle to Lake Louise, twice daily, reservations required, roundtrip $50. Starting May 2022

Exclusive Resort Experiences for Our Guests:

  • Professionally Guided Tours
  • Includes bike tours, walking tours, hotel history tours, town tours, hikes on local trails and mountains, stargazing, and snowshoeing
  • Equipment Rentals
  • Includes one-hour bike rentals, snowshoes, ice cleats, hiking poles, and tobogganing sleds
    Family, Recreational, and Cultural Programs
  • Includes trivia, bingo, scavenger hunts, paint nights, family fun, tennis, Bavarian curling, ice skating, live music, holiday special events, lawn games

These activities and services, valued at over $200, are bundled into one convenient Resort Experience Fee of $45 CAD plus applicable tax, per day. The fee is added to your guest room folio daily.

The Data Business Centre is Banff’s one-stop print shop. Located in the Fairmont Banff Springs Conference Centre. On-site services include Colour & BW Digital Printing, Express Couriers, Finishing, Graphic Design, Large Format Posters, Copy, Scan, Fax, 24/hr Turn Around, Free Internet, Free Wifi. Please email or phone +1 403-762-1757 for more information.

Pets are welcome in the hotel with a one-time cleaning fee of $50 CAD* per day – up to a max of $100.00 for two pets. $15 of this fee will be donated to the local Bow Valley SPCA, Canada’s only no kill, no cage adoption centre. Service dogs are always welcome at no charge.

Pets must be supervised at all times and be on a leash in public places. Pets are not permitted in hotel restaurants or aquatic facilities; dogs are allowed on our outdoor patios. Should a pet’s behavior cause disruption and we are unable to contact the guest after reasonable attempts, the pet will be safely removed from the guest room by hotel staff. For the safety of your pets and the local wildlife, dogs are required to be on-leash in Banff National Park and within the Town of Banff. Pet-sitting services are available if booked 24 hours in advance through our babysitting service provider. Additional charges will apply.

*Rate exclusive of tax.

Visit our Pet-Friendly page for more information.

Yes. Dry-cleaning and laundry services are available to our guests (fees apply). For same-day service, please inform Royal Service and have your dry-cleaning or laundry ready for pick up by 8:30am. Delivery will be done at 6:00pm the same day. If laundry is picked up after 8:30am, delivery will be done the following morning.

Yes. Bell Staff are located at the Main Entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

Yes. The Concierge Desk is located in the main lobby of the hotel. They will gladly assist you with dinner and activity reservations, transportation, and directions to major attractions. Advance bookings are recommended, please email us or phone +1 403 762 6895 for further information.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

  • Check-in time is 4:00 p.m.
  • Check-out time is 12:00 p.m.

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.

Yes. Service dogs are always welcome and are exempt from any pet fees.

Most areas of the hotel are accessible to those using wheelchairs. Wheelchairs along with other pieces of equipment (bed lifts, transfer benches, etc.) are available for use during your stay.

We would recommend that these be reserved in advance of your arrival. There are several wheelchair accessible guestrooms, some with roll-in showers.

Visit our Accessibility page for more information.

Fairmont Banff Springs strives to meet the needs of its guests with disabilities. Please contact the hotel if you have any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services.

Visit our Accessibility page for more information.

Fairmont Gold offers a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

Fairmont Gold Amenities include:

  • Private floor with its own reception desk for check-in
  • Private lounge exclusively for Fairmont Gold guests
  • Healthy complimentary continental breakfast in lounge
  • Complimentary afternoon canapés and honor bar in lounge
  • Complimentary use of a boardroom in select locations
  • High-speed internet access in the Gold Lounge
  • In-room high-speed internet access
  • Complimentary newspapers and personalized wake-up calls
  • DVDs, CDs, books and games for your use
  • Dedicated Fairmont Gold Manager

Learn more about Fairmont Gold.

Our Resort Experience Fee bundles all of the best activities and services into one daily fee, to offer you the best value and experiences during your stay. The following are our most popular inclusions available to all registered hotel guests:

*Please note, some inclusions are seasonally dependent and may not be available based on weather or time of year. Limited availability for some inclusions; advanced registration is encouraged.

Take Advantage of Your Fairmont Experience:

  • Access to Fitness & Aquatic Centre
  • Includes yoga, fitness, and meditation classes
  • Access to thousands of newspapers and magazines through Press Reader
  • RunGo App
  • Custom hiking, biking, and running trail recommendations
  • Three Sages Wellness Access
  • Complimentary public transportation (ROAM transit passes available at the Front Desk)
  • Local transit for all guests
  • Discounted ROAM ticket to Lake Louise 10% off
  • Complimentary access to the Whyte Museum
  • Unlimited business internet access & local calls
  • Accor Live Limitless members receive premium internet access
  • 2 hours of supervised kids programming
  • Discounted hotel shuttle to Lake Louise, twice daily, reservations required, roundtrip $50. Starting May 2022

Exclusive Resort Experiences for Our Guests:

  • Professionally Guided Tours
  • Includes bike tours, walking tours, hotel history tours, town tours, hikes on local trails and mountains, stargazing, and snowshoeing
  • Equipment Rentals
  • Includes one-hour bike rentals, snowshoes, ice cleats, hiking poles, and tobogganing sleds
    Family, Recreational, and Cultural Programs
  • Includes trivia, bingo, scavenger hunts, paint nights, family fun, tennis, Bavarian curling, ice skating, live music, holiday special events, lawn games

These activities and services, valued at over $200, are bundled into one convenient Resort Experience Fee of $45 CAD plus applicable tax, per day. The fee is added to your guest room folio daily.

The Data Business Centre is Banff’s one-stop print shop. Located in the Fairmont Banff Springs Conference Centre. On-site services include Colour & BW Digital Printing, Express Couriers, Finishing, Graphic Design, Large Format Posters, Copy, Scan, Fax, 24/hr Turn Around, Free Internet, Free Wifi. Please email or phone +1 403-762-1757 for more information.

Pets are welcome in the hotel with a one-time cleaning fee of $50 CAD* per day – up to a max of $100.00 for two pets. $15 of this fee will be donated to the local Bow Valley SPCA, Canada’s only no kill, no cage adoption centre. Service dogs are always welcome at no charge.

Pets must be supervised at all times and be on a leash in public places. Pets are not permitted in hotel restaurants or aquatic facilities; dogs are allowed on our outdoor patios. Should a pet’s behavior cause disruption and we are unable to contact the guest after reasonable attempts, the pet will be safely removed from the guest room by hotel staff. For the safety of your pets and the local wildlife, dogs are required to be on-leash in Banff National Park and within the Town of Banff. Pet-sitting services are available if booked 24 hours in advance through our babysitting service provider. Additional charges will apply.

*Rate exclusive of tax.

Visit our Pet-Friendly page for more information.

Yes. Dry-cleaning and laundry services are available to our guests (fees apply). For same-day service, please inform Royal Service and have your dry-cleaning or laundry ready for pick up by 8:30am. Delivery will be done at 6:00pm the same day. If laundry is picked up after 8:30am, delivery will be done the following morning.

Yes. Bell Staff are located at the Main Entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

Yes. The Concierge Desk is located in the main lobby of the hotel. They will gladly assist you with dinner and activity reservations, transportation, and directions to major attractions. Advance bookings are recommended, please email us or phone +1 403 762 6895 for further information.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

  • Check-in time is 4:00 p.m.
  • Check-out time is 12:00 p.m.

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.

Airport shuttles may be available via Banff Airporter, Banff Sedan and Pursuit from the Calgary International Airport to Fairmont Banff Springs. Schedules and rates are subject to change without notice.

Please email our Concierge team for current schedules and pricing, advance reservations are recommended.

All major car rental agencies are represented at the Calgary International Airport, and some are in the Banff town site.

Reservations are required. There is a Hertz office located in Fairmont Banff Springs.

The hotel’s parking is located beside the Convention Centre. It is a three-level roofed parkade with 415 parking spaces:

  • Self-parking: $32 CAD/night, with unlimited access
  • Valet Parking: $46 CAD/night, with unlimited access
  • Fairmont Banff Springs in collaboration with Sun Country Highway Ltd, a manufacturer of electric vehicle charging stations, has installed Banff’s first electric vehicle charging station in the hotel’s parkade. Fairmont Banff Springs is pleased to offer complimentary charging for all electric vehicles of our guests.

Calgary International Airport (YYC) is located 80 miles (130 km) from Fairmont Banff Springs.

Travel time is approximately 1 hour and 45 minutes by car.

Fairmont Banff Springs is located at 405 Spray Avenue, Banff – Alberta T1L1J4, Canada.

Visit our Getting Here page for detailed directions.

Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit Accor’s ALL Safe and Well website.

Yes. The Fitness Centre is open 24 hours a day, 7 days a week.

Visit Fitness & Movement for more information.

Yes. The Fairmont Spa is open Daily, 8:00am to 8:00pm offering 40,000 square feet of total relaxation with 27 treatment rooms. The spa includes:

  • 3 waterfall treatments whirlpools
  • Indoor mineral pool
  • Outdoor whirlpool
  • Spa attire (robe & slippers)
  • Spa amenities
  • Men’s/Ladies whirlpool
  • Men’s/Ladies sauna
  • Spa terraces
  • Men’s/Ladies Spa locker areas
  • Men’s/Ladies Lounges
  • Co-ed Fireplace Resting lounge
  • Quiet relaxation lounge
  • Men’s/Ladies Steam Room
  • Men’s/Ladies Eucalyptus Inhalation Room