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ALLSafe – Your Safety in Mind

Your well-being is always our top priority.

The operational standards being implemented at Fairmont Banff Springs and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.

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Starting October 1, 2022, all COVID-19 border requirements will end for all travellers entering Canada whether by land, air or sea. This includes vaccination requirements, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements. Visit the Government of Canada Travel website for more information.


We are delighted to welcome guests to dine in our hotel restaurants and bars. Explore everything we have to offer here.

For something more intimate, we invite you to experience our 360° Dome or our In Room Dining menu.

SPA & Pools

Willow Stream Spa is now open for massage, body, facial and salon services. Contact our spa specialists by e-mail or by phone at +1 403 762 1772 to plan your perfect spa visit. Our Aquatic Centre and Fitness Centre
are open daily.


Our resort activities team has been working hard to make sure you experience the best of Banff while staying safe during your stay. Choose from guided private experiences, walking tours, trivia nights and so much more!
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Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees.

Fairmont Banff Springs, Meetings


We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces with recommended cleaning agents, with particular focus on high touch, high traffic areas.

Fairmont Banff Springs, Suite

Guest Rooms & SUITES

Our highly respected housekeeping team at Fairmont Banff Springs will go beyond the standards of room and suite preparation, deep cleaning surfaces with use of EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses.

Fairmont Banff Springs, Meetings

Meetings & Events

We are excited to welcome you back for meetings & events at Fairmont Banff Springs. We have increased the number of sanitizer stands in event spaces to keep your attendees and our colleagues safe.

Banff National Park, Summer

Colleague Training & Safety

Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly and follow all safety protocols for their particular responsibilities and guest interactions. It’s important to us that both our guests and our colleagues are safe and well.


We’ve taken contactless contact to a whole new level with our pre-arrival e-mails and ‘Kipsu’ text message guest communications with our Royal Service Team. Our Weekly Resort Guide will be sent to you electronically upon request with updated restaurant hours, services available and information about the available resort activities.

Fairmont Banff Springs, Summer


Town of Banff COVID-19 Information
Alberta Government COVID-19 Information
Government of Canada – Travel Information
World Health Organization


Fairmont Banff Springs has COVID-19 Testing Kits available for a fee, for registered Canadian & US hotel guests. These kits are sold at the front desk and available 24 hours a day. Alternatively, they can be added to your reservation at any time by contacting us at 1 403 762 2211. Information on more testing services in Alberta can be found here.

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