ALLSafe – Your Safety in Mind
Please know that our top priority remains the safety, care and wellbeing of our Fairmont Banff Springs family. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.
The operational standards being implemented at Fairmont Banff Springs and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.
Learn more at AllSafeandWell.com
TRAVELLING FROM THE USA?
The Canadian Government recently announced the easing of border restrictions. Please ensure you have read, understood and complied with all Canadian requirements for American citizens and permanent residents travelling into Canada. This includes ArriveCAN’s proof of vaccination documents which are required before crossing the border into Canada. Travellers re-entering the US will need to be tested no more than 3 days before traveling by air into the United States and show a negative result to the airline before boarding the flight. Information on testing services in Alberta can be found here.
Travellers re-entering the US will need to be tested no more than 3 days before traveling by air into the United States and show a negative result to the airline before boarding the flight. Information on testing services in Alberta can be found here.
SPA & Pools
Willow Stream Spa is now open for massage, body, facial and salon services. Contact our spa specialists by e-mail or by phone at +1 403 762 1772 to plan your perfect spa visit.
Our Aquatic Centre is open daily. Friday & Saturday, 7:00am – 10:00pm | Sunday to Thursday, 7:00am – 8:00pm.
Our Fitness Centre is open 24 hours a day.
Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees.
We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces with recommended cleaning agents, with particular focus on high touch, high traffic areas.
Guest Rooms & SUITES
Our highly respected housekeeping team at Fairmont Banff Springs will go beyond the standards of room and suite preparation, deep cleaning surfaces with use of EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses.
Meetings & Events
We are excited to welcome you back for meetings & events at Fairmont Banff Springs. Our team will be provided with masks and we have increased the number of sanitizer stands in event spaces to keep your attendees and our colleagues safe.
Colleague Training & Safety
Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. It’s important to us that both our guests and our colleagues are safe and well.
We’ve taken contactless to a whole new level with our pre-arrival e-mails and ‘Kipsu’ text message guest communications with our Royal Service Team. Our Weekly Resort Guide will be sent to you electronically upon request with updated restaurant hours, services available and information about the available resort activities.